Student Concerns + Complaints
The experience you have — whether on-campus, online, or at one of our locations or partnerships — is extremely important to us.
It’s our hope that our systems would provide you with the space to go deeper in your education, faith, relationships, and vocation.
View the link below for more information about submitting an academic appeal or grievance.
Submit your concern or complaint
Crown College takes the submission of concerns and complaints regarding Crown, or its services seriously. We want your voice to be heard, so please share your concern by following the button below.
Follow the link to our.crown.edu (online account portal for students, login required) to view our procedures and policies.
If, after filing a complaint through Crown’s process, you feel that there is still a concern or complaint, you may express your concern or complaint to the appropriate state authorizer, accrediting body, or federal office as listed below.
Minnesota Office of Higher Education
Institutional Licensing and Registration
1450 Energy Park Drive, Suite 350
Saint Paul, MN 55108
Phone: 651-25-3965
Commission on Collegiate Nursing Education
655 K Street, NW, Suite 750
Washington, DC 20001
Phone: 202-887-6791
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
Phone: 800-621-7440
Family Educational Rights and Privacy Act (FERPA)
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202
Email: FERPA@ed.gov
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-1100
Telephone: 800-421-3481
Facsimile: 202-453-6012 TDD#: 800-877-8339
Email: OCR@ed.gov
Students enrolled in online courses through Crown Online may submit initial complaints via the above link for resolution. If the complaint is not resolved through contact with the Crown College, students residing in a National Council for State Authorization Reciprocity Agreement (SARA) state, pursuant to the SARA Complaint Process, may contact a SARA representative at the Minnesota Office of Higher Education. Information on SARA can be found at www.nc-sara.org.
