YOUR QUESTIONS ANSWERED
Welcome Week FAQ
Billing or Financial Aid
Office Contact:
Bills, statements, payment options: Student Billing Office at billing@crown.edu or 952-446-4126
Financial Aid, scholarships, loans: Financial Aid Office at finaid@crown.edu or 952-446-4177
How to view or pay a bill?
- Log into Our.Crown > Students > Pay My Bill > My Account Balance.
- Select either ‘Make a Payment’ or ‘Course and Fee Statement’
How do I view my financial aid?
- Log into Our.Crown > Students>Financial Services>View and Accept Financial Aid – click on Menu (top Left corner) dropdown – Accept/Decline Financial Aid.
What are the payment options?
PAY ONLINE: (Instructions above) Online we accept: Visa, MasterCard, Discover
BY PHONE: Visa, MasterCard, Discover, American Express
IN-OFFICE: Cash, Check, Visa, MasterCard, Discover, American Express
BY MAIL: Checks
PAYMENT PLAN: Sign Up at nelnet.crown.edu/enroll
Payment plans are a convenient way to spread your semester balance out over the term; enroll early to maximize the payment plan.
Why isn't financial aid appearing on the bill?
All Financial Aid Documents must be completed:
- Complete FAFSA: studentaid.gov
- Complete MPN for Undergraduates and Entrance Counseling: studentaid.gov
- Accept Financial Aid: All financial aid documents must be submitted before a financial aid package can be completed. You can accept financial aid online at Our.Crown, by clicking on the ‘Financial Services’ link on the left side of the screen. Only Accepted financial aid will appear on your Course and Fee Statement.
Where can I find additional loans and scholarships?
Additional Loans: For information concerning private loans visit https://choice.fastproducts.org/FastChoice/home/238300 to view our private loan comparison tool. Another resource is the Federal Parent Plus Loan, which is a government sponsored loan for more information go to studentaid.gov.
Scholarships: Create a profile with Fastweb.com or https://www.salliemae.com/college-planning/college-scholarships/. These scholarship match programs will help your student sort through the millions of scholarships available.
Why isn't housing and/or a meal plan showing on the bill?
If no housing and/or Meal Plan charges are on your Course and Fee Statement, AND a housing application, deposit and Health History Form have been submitted, continue monitoring your bill. The offices overseeing these charges have different timetables for processing fees. To monitor where you are in the process of admission, contact your Admissions Counselor. If you need an estimation of dorm and Meal Plan charges, contact Student Billing.
How can students and parents view academic and financial information?
Students always have access to their academic and financial information by logging into Our.Crown. For parents, according to Federal law, unless a student gives Crown permission to share academic or financial information with a parent or guardian, the College will only discuss that information with the student (regardless of age). When registering for classes, students have the option to designate FERPA Permissions (academic, financial or both) for specifically named people. In addition, a student can request an Our.Crown account for a parent or guardian using the Permissions tab in Our.Crown.
Classes or Schedules
Office Contact: Registrar’s Office at registrar@crown.edu or 952-446-4450
Can a class schedule be changed?
Yes, schedule changes can be made through the closing day of registration. Seek assistance from your Academic Advisor or the Registrar’s Office. For a limited time after the closing day of registration, students can still withdraw from a class with a “W” grade which does not affect their GPA but may have financial aid implications so speak with Financial Aid and Student Billing before making a change. The academic calendar lists the deadlines for registration and withdrawals (www.crown.edu/calendar).
How can I get confirmation of enrollment?
Email the Registrar’s Office to request an enrollment verification letter. In addition, students can access a grade report on Our.Crown > Students > Registration. The printer-friendly version includes the college logo so can be used for student discounts for insurance or for other enrollment verification purposes.
Who should I contact for transfer credit questions?
Email the Registrar’s Office and the transfer credit specialist can assist you.
registrar@crown.edu or 952-446-4450
When are breaks (Thanksgiving, Christmas, Spring Break, etc.)?
The academic calendar and the full campus activities calendar are available at www.crown.edu/calendar.
The campus is closed for Christmas and Spring Break so students cannot stay on campus. If they need to travel, please make travel arrangements accordingly. Campus remains open Fall, Thanksgiving and Easter Breaks. However, food service is limited or not available during these times. Students must make their travel plans after the last day that they have a final exam scheduled, as the Crown College catalog states: “Final exams may not be rescheduled to accommodate travel plans.”
Life on Campus
Office Contact:
Parking permits: Operations Office at operations@crown.edu or 952-446-4132
Housing, Residence Life: Student Development at housing@crown.edu or 952-446-4162
What to do if access to the residence hall doesn't work.
- Make sure the Check-In process has been completed.
- Has the Mobile Access app and/or the Crown Connect app been downloaded on your smartphone? These two apps are required. If you don’t have a smartphone, visit the IT Helpdesk located on the 1st floor of Main, Room S103 (South of the elevator).
How to get access to the Fitness Center or Weight Room:
- Fitness Center: Fill out the Fitness Waiver located on Our.Crown > Students > Campus Life > Life Fitness Center and Weight Room Waiver. Click on “To complete this form please click here.” Be sure to put your correct birth year.
- Weight Room: To have access to the Weight Room you must attend a one-time training session. Watch your student email for campus announcements which will inform you when training sessions will be held.
Do students have to be on a Meal plan? If so, how much does it cost?
Yes, residential students are required to be on a Meal Plan. The costs for the various Meal Plans are located on the Crown website. Freshmen are required to have the 15-meal plan or 19-meal plan. Commuters can select a Meal Plan but are not required to do so.
What's the difference between Flex Money and Crown Cash?
Flex Money – Money included with select Meal Plans which can be used in the Dining Center, Polar Café, and Sherburne Ave. Coffee Shop. Once used, it cannot be replenished. Money left at the end of fall semester will roll over to spring semester providing a qualifying Meal Plan is purchased for spring semester. Funds not used by the end of the academic year will not roll over to the next year and will be forfeited.
Crown Cash – Crown Cash – Money students load on their ID card via credit card or cash. These funds can be used in the Dining Center, Polar Café, and Sherburne Ave. Coffee Shop. Crown Cash can be added to their ID at any time by visiting the register in Sherburne Ave. Coffee Shop.
What if roommates don't get along or the room isn't satisfactory?
It takes time to settle in and become comfortable with community living and become familiar with a new place and a new routine. Be patient, Make an effort to know your roommates and other students on your floor, in your residence hall, on your team, or in your classroom. For any questions, assistance, or support, students should speak to their Resident Assistant (RA) or their Resident Director (RD).
If a roommate issue arises, speak openly, honestly and kindly with each other. If roommate issues persist, our Residence Life program has a process where reconciliation and communication is encouraged between roommates. Staff is available to assist students in resolving differences by following Biblical principles and encouraging personal growth. This may take time, so be patient. It may appear nothing is happening, but personal growth and resolution can be a slow process.
If there is an issue with the room or facility, the situation can be evaluated between Facilities Management Services (FMS) and the Student Development office. Again, the first line of communication is between students and their Resident Assistant or Resident Director.
How do you acquire a parking permit?
- Go to Our.Crown > Students > Campus Life > Vehicle Registration. You will need a license plate number to register. September 1, 2023 is the deadline for having an active, current permit on your vehicle.
- Students must park in the parking lot for which they registered, including during visitation hours. The only exception is the Athletic Lot, which is a designated overflow lot.
- After submitting the parking permit request, students will receive an email informing them their parking permit is ready and where to pick it up. For parking questions, contact the Operations office in W216 (operations@crown.edu or 952-446-4132).
- Parking permits are valid for the entire academic year.
Do commuters (PSEO or otherwise) need to register their vehicle?
Yes! All student, staff, and faculty vehicles parking on-campus need to be registered.
- Go to Our.Crown > Students > Campus Life > Vehicle Registration. You will need a license plate number to register.
- All vehicles need a valid parking permit visible on the rear-view mirror by September 3, 2021
- Students can only park in their designated parking lot.
- After submitting the parking permit request, students will receive an email informing them their parking permit is ready and where to pick it up. For parking questions, contact the Operations office located in the Front Lobby, N210 (operations@crown.edu or 952-446-4132).
- Parking permits must be renewed each semester.
How is laundry handled on campus?
Laundry facilities are available in each residence hall. Students have the ability to use an app on their phone to run the laundry machines.
What is the mailing address for a student at Crown?
There is no need to include Residence Hall when sending mail to a student at Crown. Address mail and packages to:
Student First + Last name
8700 College View Dr
St. Bonifacius, MN 55375
If the box number is unknown, mail will still be delivered to the student.
On-Campus Technology
Office Contact: Information Technology (IT): helpdesk@crown.edu or 952-446-4357
My Crown email isn't working?
If there are issues or questions regarding a Crown email account, visit the IT (Information Technology) office located on the First Level, Room S103. You can also call us at 952-446-4357.
Can students get Microsoft Office for free?
Yes, Microsoft Office is available for free to students. Instructions to install Microsoft Office are found on Our.Crown > Help Desk. Also, students can use the Microsoft Office online version in a web browser without having to install Microsoft Office at portal.office.com
What computer would you recommend?
Please review the latest computer requirements at Our.Crown > Help Desk under “Minimum Technical Requirements for Students” section. In short, most Apple or Windows computers that support a recent MacOS version, Windows 10, or Windows 11 will work. Consider the major you are pursuing and interests you have, such as gaming, etc. The cheapest computers may last a season at best. Usually, buying something in the middle to higher price range from a reputable seller is better. Desktop computers are available for students in the 1st floor computer lab and the Library labs – subject to availability.
More Questions?
Contact us at studentdev@crown.edu.
