Service Level Agreements
The Marketing department has developed our Service Level Agreements to provide our internal and external partners with excellence in design, web, print, photography, and video.
- All Marketing requests must be submitted through submission forms (Design, Print, Web, Photography + Video).
- There are some cases when the below timeframe is not possible. In those cases, please contact Pete Mattson, Executive Director of Marketing, as soon as possible.
Design
- Submit the work request in one to four weeks, depending on the design needed.
- Please check with Bruce Kraft, our Senior Graphic Designer/Brand Manager, if you are still determining the required timeframe.
- If necessary, a kick-off meeting will be called to understand the project better.
Outsourced Printing
- Any printing needs that need to be outsourced (if you are unsure, please check with Cade Stinson, our Content Producer) should be submitted three weeks before the printing is required to allow for proof approval and the printing process.
In-house Printing
- Submit print requests 10 to 20 days, depending on the quantity needed.
Brand Approval
- Submit approval request to Bruce Kraft, our Senior Graphic Designer/Brand Manager, three business days before feedback expected.
Website
Updates + Errors
- Allow three business days to complete. If the request is updating an entire page or dealing with page structure, please expect a week for Gare Ewefada, our Web Designer, to make the requested updates.
Removal
- Allow three business days for content/pages to be removed.
New Page
- For most pages, please submit a request two weeks before the page needs to go live. If the Web request consists of multiple pages or contains special requests beyond the normal standard of our website, we will respond to you within a reasonable timeframe that fits the scope of your request.
Photography + Video
Photography
- Photography requests must be submitted at least one week in advance. For any planned events during the year, please submit them as soon as you know photography is needed. If you are still determining the required timeframe, please check with Cade Stinson, our Content Producer.
- For any staple event (Graduation, Welcome Week, etc.), a kickoff meeting will be scheduled to gather further details.
Videography
- Videography requests must be submitted two to three months in advance. For any planned events during the year, please submit them as soon as you know photography is needed. If you are still determining the required timeframe, please check with Cade Stinson, our Content Producer.
